Terms & Conditions

Return Policy: For an exchange or a refund of the purchased product, you will have to return the product within 30 days of receiving the shipment. Once we have received the returned product, please allow 10-14 business days to process the transaction.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please return the products in original packaging with no damage ,  along with a copy of the original invoice and note whether you would like a refund or exchange.  Please ship the package via an insured courier (UPS, FedEx, and USPS Parcel Post) and keep your shipment receipt in case the package is damaged or lost in transit.  Richel D’Ambra Spa & Salon cannot guarantee credit for your return without confirmation of delivery to us.

All returns should be addressed to:

Richel D’Ambra Spa & Salon

Located at the Ritz Carlton Philadelphia

10^th Ave of the Arts 3^rd floor,

Philadelphia, Pa.  19102

Refund: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@richeldambra.com

Final Sale:  Final Sale items are not returnable.

In Response to COVID: Due to government guidelines processing and shipping times may vary.

Shipping Fees: Shipping charges are automatically calculated at checkout. You’ll always get a chance to see and approve them before you complete your online purchase!

With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.